Terms of Service

1. Parties and Scope

PallasMark is a software service operated by RecRam Inc. ("Company"), a company incorporated in the State of Delaware, United States. RecRam Inc. is wholly owned by RecRam Yazılım Anonim Şirketi, headquartered in Kocaeli, Turkey, which serves as the group's head office and operational base.

• RecRam Inc. (USA) — 112 Capitol Trail Suite A1127, Newark, Delaware 19711, United States · EIN: 38-4300256 · Registered Agent: Social Enterprise LLC
• RecRam Yazılım Anonim Şirketi (Turkey, headquarters and parent) — Muallimköy Mah. Deniz Cad. Muallimköy T.G.B. 1.Etap 1.1.C1 Blok No:143/8 İç Kapı No:1, Gebze/Kocaeli · Tax office: Uluçınar Vergi Dairesi · Tax no: 7342530245 · Trade registry no: 40113 · MERSİS no: 0734253024500001
• Contact (single address for all legal, privacy, and KVKK requests): hello@pallasmark.com

RecRam Yazılım Anonim Şirketi acts as RecRam Inc.'s Turkey-based data controller representative under KVKK Art. 6698 and Art. 11 of the Regulation on the Data Controllers' Registry.

These Terms of Service ("Terms") constitute a binding agreement between the Company identified above and the person or entity accessing or using the PallasMark platform ("Merchant").

By registering for or using the platform, you agree to these Terms. If you do not agree, do not use the platform.

These Terms are governed, for Turkey-domiciled Merchants, by Turkish law (Law No. 6563, 6698 KVKK, 6502) and, for Merchants domiciled outside Turkey, by the laws of the State of Delaware and applicable US federal law. For Merchants operating in the EU/EEA, GDPR (EU 2016/679) provisions also apply.

2. Description of Services

PallasMark is a SaaS platform that enables video/photo proof capture at e-commerce delivery, records the buyer's electronic approval, and preserves that approval as legally valid evidence.

• Video/photo recording at the moment of physical or digital delivery
• Sending a unique approval link to the buyer (email, SMS, or WhatsApp)
• Timestamped electronic record of the buyer's "I Approve" action
• Session recording of the buyer's on-page interactions (scrolling, clicks) on the approval page
• Evidence archive with SHA-256 hash-verified integrity
• Contract template generation and management

PallasMark produces approval records qualifying as "simple electronic signatures" under eIDAS (EU 910/2014), valid under Turkish ETK Art. 6, UK ECA 2000, and US ESIGN/UETA.

3. Account and Security

Merchants must register with accurate information and are responsible for the confidentiality of their credentials. All actions through an account are attributed to the Merchant.

PallasMark reserves the right to suspend or terminate accounts that violate these Terms. The Company's own staff (backoffice) access to the system is separately logged for security purposes.

4. Permitted Use and Prohibitions

Merchants may only use the platform for legitimate commercial delivery and approval processes. The following are strictly prohibited:

• Generating false, manipulated, or misleading evidence
• Processing buyers' personal data beyond delivery confirmation purposes
• Automated processes that harm or overload the platform
• Violating applicable laws in any jurisdiction
• Infringing third-party intellectual property rights

5. Liability and Safe Harbor

PallasMark acts as a hosting service provider for content uploaded by Merchants.

Under DSA 2022/2065 Art. 6: PallasMark is not liable for Merchant-uploaded content, provided it has no actual knowledge of illegal activity and expeditiously removes content upon notification.

In Turkey, under Law No. 5651, Merchants as content providers bear primary responsibility for published content.

6. Personal Data Processing

PallasMark processes Merchant buyers' personal data on behalf of the Merchant:

• Merchant = Data Controller (KVKK Art. 3(I) / GDPR Art. 4(7))
• PallasMark = Data Processor (KVKK Art. 3(I) / GDPR Art. 4(8))

The Data Processing Agreement (DPA), required by KVKK and GDPR Art. 28, is an integral part of these Terms — see our Privacy Policy and the DPA text.

7. Legal Validity of Electronic Evidence

Approval records generated through PallasMark constitute valid electronic evidence under:

• Turkey: Civil Procedure Code Art. 199, ETK Art. 6, Law No. 5070
• EU: eIDAS Regulation (910/2014) — simple electronic signature
• UK: Electronic Communications Act 2000, Civil Evidence Act 1995
• USA: ESIGN Act (15 U.S.C. § 7001), UETA

Important: The buyer's "I Approve" click does not extinguish statutory consumer rights. Consumer-adverse terms are void under EU Consumer Rights Directive 2011/83/EU Art. 25 and TKHK Art. 53.

8. Fees and Payment

Platform usage fees depend on the selected plan; subscription fees are billed in advance. Billing is processed via Paddle or Stripe; PallasMark never stores card details.

Money-back guarantee. You may request a full refund of your subscription fee within twenty (20) days of your first paid plan by contacting hello@pallasmark.com. Upon a verified request your subscription is cancelled and the fee is refunded in full through the original payment provider (Paddle or Stripe); refunds are processed manually and may take several business days to appear. This voluntary guarantee applies once, to the first paid term, and does not limit any mandatory statutory rights you may have.

9. Intellectual Property

The platform, software, designs, and trademarks are the property of RecRam Inc. and RecRam Yazılım A.Ş. (Turkish Law No. 5846 and applicable US law). Merchants retain rights to uploaded content but grant PallasMark a limited licence to store and transmit it.

10. Termination

Either party may terminate with 30 days' written notice. PallasMark may terminate immediately upon material breach. Following termination, Merchants have a 30-day window to export their data, after which it is deleted (see Privacy Policy §4).

11. Governing Law and Jurisdiction

This document is subject to two separate legal regimes: (a) for Merchants domiciled or registered within the Republic of Turkey, Turkish law applies and the courts and enforcement offices of Istanbul (Merkez) have exclusive jurisdiction. (b) for Merchants domiciled outside Turkey, the law of the State of Delaware, USA applies and the courts of Delaware (or the applicable federal courts) have jurisdiction. In both cases, mandatory statutory rights of consumers and EU/EEA users remain unaffected.

12. General Provisions

Invalidity of any provision does not affect remaining provisions. PallasMark may update these Terms with prior notice. Contact: hello@pallasmark.com