Packing video software for stores, warehouses and 3PLs. The video stays with each order for returns, damage claims and chargebacks.
On the phones your team already has, or a webcam at the packing table.
Connect Shopify, WooCommerce or Amazon once.
The order opens on the phone.
The video is saved to that order.
Share the video as a link or PDF.
Connect your WMS or ERP once.
The record opens on the phone.
Damage and count are on video.
Send the record as a link or PDF.
The parts a camera on the wall can't give you.
PallasMark sends the packing video to your buyer by WhatsApp, SMS or email, in their language. They watch it on their phone, no app to install.
Learn more: Buyer approval
Whether they approve or report a problem, you keep the time, their device and a replay of what they did on the page.
Learn more: Buyer approval
Turn on buyer approval just for orders above an amount you choose. Everything else ships as usual.
Learn more: Automation rulesEach video carries who packed it, the time and the location, and shows whether it was recorded inside your warehouse.
Learn more: Tamper-proof video
Ask the buyer to film the parcel before sending it back. Empty-box and switched-item returns stop at the first look.
Learn more: Return evidence
Every file is fingerprinted the moment it is saved. The bank, the marketplace or the buyer can check it themselves on a public page.
Learn more: Tamper-proof videoShare a pallet's video, photos, condition and time with your client in one link. They check it themselves, without an email thread. Set an expiry, add a PIN or revoke it whenever you want.
Learn more: Warehouse proof
Point the phone at the pallet label and the reference, supplier, lot and quantity are filled in for you. Add your own fields for everything else.
Learn more: Warehouse proof
Mark the condition while you film it. A crushed carton is on video before it reaches your stock or your client calls.
Learn more: Warehouse proof
If the dock connection drops, recordings wait on the phone and upload on their own when it comes back. Nobody films anything twice.
Learn more: Warehouse proof
Receiving, QA and the office work from the same list. Every recording shows who made it, when and where, and everyone has their own login and role.
Learn more: Warehouse proof
Every file is fingerprinted the moment it is saved, so a client, carrier or insurer can confirm on a public page that nothing changed.
Learn more: Tamper-proof videoDoes it slow packing down? Nothing new to install: scan the label, film, confirm. Uploads finish in the background, even when the Wi-Fi drops.
See the record after capture
Switch between e-commerce and warehouse views. Open a record to see its media, status and complete timeline.
Northstar Commerce
PallasMark
Northstar Commerce
Awaiting approval
12
Approved today
28
Open disputes
3
Proofs this week
146
Choose a step above or click a record below to open its full history.
From a growing online store to a 3PL dock: the same phone, the same proof record.
When a customer, carrier, marketplace or finance team asks what happened, you open the record instead of reconstructing the story from messages and folders.
Packing video proof links a packing recording to its order, showing what shipped. PallasMark fingerprints the file so anyone can verify it, and keeps it with the order until a return, damage claim or chargeback needs it.
From the empty box to the sealed parcel, with no cut a reviewer could question.
What went in the box, how it looked and how it was protected.
The order reference and the shipping label on camera, so the recording belongs to one order.
A SHA-256 fingerprint and the recording time, so any later change to the file shows.
A security camera records a place. PallasMark records an order, on a phone or at a webcam station.
| PallasMark or a security camera | PallasMark | Security camera |
|---|---|---|
| Tied to a specific order | Recorded inside the order | Matched later by timestamp |
| Where it works | Any bench with a phone, or a webcam at the table | Wherever the camera is fixed |
| Hardware to buy | None: your phones or any USB webcam | Camera, recorder and cabling |
| Checkable by a third party | Public verification page | Footage exported by hand |
| Buyer approval before dispatch | From the same order | Not part of the setup |
Use your phone to record a short clip. We send it through the real pipeline and show you the verification page.
No. Every record can be captured silently. Buyer approval is an optional rule for selected high-value, custom or sensitive orders.
No. Record with the phones your team already uses, or open the packing station in a browser with any USB webcam above the table. Scan the order or label and the recording starts.
You can record inbound goods, container or pallet receiving, labels, lot numbers, quantities, visible damage and fulfillment handovers.
Open the proof file and share its verification link or export a branded PDF with the recording, photos and timeline.
Packing video proof links a packing recording to its order, showing what shipped. PallasMark fingerprints the file with SHA-256 so anyone can verify it, and keeps it with the order for returns, damage claims and chargebacks.
Yes. Install the Shopify app or the WooCommerce plugin and new orders arrive in PallasMark ready to record. Amazon, ShipStation and ShipHero orders can be imported too. When the recording is sealed, the evidence status and link can be written back to the Shopify or WooCommerce order.
Every photo and video gets a SHA-256 fingerprint when it is stored. The public verification page re-checks the stored file against that fingerprint in any browser, with no account, so a buyer, bank or marketplace can confirm it themselves.
Yes, for disputes about the goods: item not received, not as described, damaged or wrong item. One click turns the order's packing video, photos, buyer approval and timeline into a PDF you upload to Shopify, Stripe, PayPal or your payment provider.
Yes, when you want them to. Send the packing video by e-mail, SMS or WhatsApp; the buyer opens it in the browser with no app or account and approves it or reports a problem. Their answer is saved on the order.
Yes. PallasMark has a free plan with no card required, and the 14-day Pro trial does not ask for a card either. Create your workspace on the web, install the app and record your first order the same day.
