PallasMark support
Support & Integration Help
We help ecommerce teams connect their stores, import orders, and keep packing and return evidence tied to the right order.
Contact our team
For account, integration, billing, or data requests, email us. Include your workspace name and a short description of the issue; never send an Amazon password, one-time code, client secret, or refresh token.
hello@pallasmark.comSupport phone: +1 (302) 413-5141
Response time
We respond to support requests within two business days. Critical security reports are triaged as soon as they arrive.
Amazon integration
PallasMark connects to Amazon through Amazon's OAuth authorization page. We do not ask for or store a seller's Amazon password or verification code. The initial integration is read-only and imports authorized order data for US and Canadian marketplaces.
PallasMark Academy
Video guides
Short, step-by-step walkthroughs of the things teams ask about most.
PallasMark Academy 01 · Record Your First Packing Proof on Your Phone
Scan the order barcode, record the items, the packaging and the sealed box, then complete the proof. It is sealed to the order and appears in the dashboard.
PallasMark Academy 02 · Set Up Your Warehouse Fields (Field Management)
Switch on the standard warehouse fields you need, mark fields required, add your own fields and check the live phone preview.
PallasMark Academy 03 · Share a Warehouse Record Securely
Find the record, choose the expiry, add an optional PIN and create a secure link. The recipient sees read-only evidence without logging in.