Customer story · My Dreams Collection
Proof for couture gowns, from atelier to doorstep
My Dreams Collection designs evening gowns and formal sets for weddings and special occasions — pieces that are expensive, delicate, and easy to dispute on condition after delivery.
My Dreams Collection
Evening wear & special-occasion fashion
01 — My Dreams Collection
Why proof matters here
Evening wear is often ordered for a fixed date and a single occasion. A damage claim or a ‘this isn’t what I ordered’ dispute on a couture gown is costly to resolve and hard to argue without a record of the item's condition before it left the atelier.
Where PallasMark fits
Sellers in this category typically record the packing moment on video — a sealed, tamper-evident proof file — so if a dispute comes in later, there's a timestamped record of exactly what shipped.
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Results
186 orders
Product check and packing recorded in the first 3 months
68% fewer
Disputes over wrong, missing, or damaged items, vs. the prior period
15–20 min
Average review time (down from 1–2 business days)
In one case, a customer reported a missing accessory. The PallasMark record clearly showed the correct item, label, and accessory being checked, placed in the box, and the package sealed. The record was shared with the customer and the dispute was resolved the same day, with no extra return or reshipment.
In their words
“With PallasMark, we're no longer guessing what happened in a customer dispute or spending hours investigating with the warehouse team. Being able to show within minutes that an order was packed with the right, complete, undamaged product gives us real confidence — especially for our high-value, made-to-order pieces.”
Duygu Uzun
Founder & Designer, My Dreams Collection
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Want proof like this for your own orders?
Set up PallasMark in a few minutes and start recording proof on your next order.
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