Use case · Authenticity & warranty
Proof against 'not genuine / faulty' claims
For branded, luxury or electronics items, a 'not genuine' or 'arrived faulty' claim is a real loss. You record the item's condition and serial number at ship time.
Works with Shopify and WooCommerce · setup in minutes · no card required
01 — Pre-ship record
Condition and serial recorded before it ships
As the item is packed, your team films a short video: its condition, the serial number and the sealed box in one recording.
10:08Item condition recorded
“Not genuine” — answered
20:22Serial number shown
“Serial doesn't match” — answered
30:41Matched with warranty card
“Warranty denied” — answered
41:05VerifiedBox sealed and locked
“Arrived faulty” — answered
02 — The seal
The record locks the moment it's captured
The recording becomes a single proof file and locks: no one can change it afterward, not even you. Anyone who opens the link sees exactly the same record.
How? Every record carries a digital fingerprint that reveals any later tampering.
Is it valid?
- Anyone can verify it — an open verification link.
- It can't be altered — locked the moment it's taken.
- Who approved and when is on record.
Proof file
0:08
0:22
0:41
1:05
Digital fingerprint createda3f9c7 · 1d8e · 4b02
pallasmark.com/v/9f2a
Verified04 — The outcome
You have the proof when it matters
This is the moment you open the file and show it: the item, the process and the sealed package, all in one place.
pallasmark.com/v/9f2a
Verified05 — The math
What do these claims cost you?
Every upheld 'not genuine / faulty' claim means the item, a return and your reputation. See it with your own numbers.
Estimate your claim loss
Unfair claim loss
$2,000 /mo
Recovered (est.)
$800 /mo
Loss = orders x AOV x claim rate x unfair share
Estimate — enter your own numbers; rates are assumptions.
Prevent your monthly loss with proof
Start free, no card required06 — Setup
Now in your store
Setting up the same flow in your own store takes four simple steps.
Connect your store
Shopify or WooCommerce, takes just a few minutes.
Set your rule
Require the record on the orders that matter most.
Create the first record
Film the item and its packing right before it ships.
Invite your team
Your shipping team captures the record as part of their own flow.
07 — Coverage
Who it's for
Not just watches — the same flow works for every branded or high-value item.
What if...
How do you record the serial?
You show and read it on video; it's stored with the recording.
No time for every order.
Filming only pricey and risky items is enough.
Start stopping claim loss
Set up in 5 minutes and record your first order.
Start free, no card required