Use case · Jewelry and diamonds
Proof of the item, certificate and parcel for valuable orders
For diamond rings, wedding bands, necklaces, earrings and luxury jewelry, one dispute can be expensive. A pre-ship record keeps the item, certificate, box and insured packing in one proof.
Works with Shopify and WooCommerce · setup in minutes · no card required
01 — Pre-ship record
Your team records it before closing the box
As a valuable order is prepared for shipping, your team films a short video on a phone: it shows the item, the certificate, the box and the packing in one recording. When it's done, they send it with a single tap.
You capture the item and details
“Wrong item” — answered
20:52You match the certificate
“Certificate mismatch” — answered
31:21You record the box and contents
“Empty box” — answered
41:47VerifiedYou lock the insured packing
“Damaged on arrival” — answered
02 — The seal
The record locks the moment it's captured
The recording becomes a single proof file and locks: no one can change it afterward, not even you. Anyone who opens the link sees exactly the same record.
How? Every record carries a digital fingerprint that reveals any later tampering.
What's locked in this file
- Item and stone detail
- Certificate number
- Box contents
- Insured packing
Proof file
0:18
0:52
1:21
1:47
Digital fingerprint createda3f9c7 · 1d8e · 4b02
pallasmark.com/v/9f2a
Verified03 — Dispute day
Without proof, a dispute like this usually ends in the buyer's favor.
Nine days after delivery, the buyer files a dispute. Your answer is a single link: the sealed record.
Customer · Order #4172
online
The item isn't what I expected — a different stone arrived.
2:32 PM
Hello — I'm sharing the record we filmed before shipping. The item, certificate and packing are all in one file.
Proof file · #4172pallasmark.com/v/9f2a2:41 PM
Two possible endings
The only difference: whether you have this record or not.
Without proof
The dispute goes to the buyer; you lose both the item and the money.
With proof
You present the record and give the dispute a clear answer.
04 — The outcome
You have the proof when it matters
This is the moment you open the file and show it: the item, the process and the sealed package, all in one place.
pallasmark.com/v/9f2a
Verified05 — The math
What can one jewelry dispute cost you?
On a high-value order, claims like 'wrong item', 'stone was loose', 'certificate does not match' or transit damage can put the full item value at risk. See it with your own numbers.
Estimate your jewelry order risk
At-risk order loss
$2,400 /mo
Recovered (est.)
$840 /mo
Loss = orders x value x dispute rate x unfair/unsupported share
Estimate — rates are assumptions; final acceptance depends on the bank, marketplace, carrier or insurer.
Prevent your monthly loss with proof
Start free, no card required06 — Setup
Now in your store
Setting up the same flow in your own store takes four simple steps.
Connect your store
Shopify or WooCommerce, takes just a few minutes.
Set your rule
Require the record on the orders that matter most.
Create the first record
Film the item and its packing right before it ships.
Invite your team
Your shipping team captures the record as part of their own flow.
07 — Coverage
Who it's for
What sellers ask
Will filming every order slow operations down?
You can require it only above a value threshold or for certified products instead of every order.
Will carriers or insurers always accept it?
There is no guaranteed acceptance claim; the record gives you a verifiable basis for how the item left your store.
Will showing this to the buyer hurt trust?
It can be positioned the other way: 'Your order is protected with item, certificate and packing proof' reassures high-value buyers.
What's in the proof file?
- Item close-up
- Certificate match
- Box contents
- Insured parcel
Protect valuable orders with proof
Connect your Shopify or WooCommerce store and create your first item + certificate + packing record for a jewelry order.
Start free, no card required