Customer story · Warboots
Proof across international bulk shipments
Warboots manufactures military and tactical boots out of Kocaeli, Turkey, and exports in bulk to markets including Iraq, Kazakhstan and Ukraine.
Warboots
Military & tactical footwear manufacturing
01 — Warboots
Why proof matters here
Bulk B2B export orders travel long distances through multiple carriers and customs handoffs. When a shipment arrives with a quantity or condition dispute, it's the exporter's word against the buyer's — unless there's a record from the moment it was packed.
Where PallasMark fits
Manufacturers shipping in bulk typically use video proof at the packing stage to document quantity and condition before handoff to the carrier — evidence that holds up in a cross-border dispute.
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Results
247 orders
Product check and packing recorded in the first 3 months
63% fewer
Disputes over wrong model, wrong size, missing, or damaged items, vs. the prior period
10–15 min
Average review time (down from about 1 business day)
~8 hrs/month
Operations team time saved on dispute review
One customer reported receiving a different boot model than ordered. The PallasMark record clearly showed the product's model code, color, size label, and the moment it was placed in the box. The record confirmed the correct product had been shipped, and the dispute was resolved the same day, with no unnecessary exchange or reshipment.
In their words
“With PallasMark, we can verify the model, size, and pre-packing condition of a boot we've shipped within minutes. Especially for high-value, international orders, being able to show that a product left our warehouse complete and undamaged has given us real confidence and operational peace of mind.”
Deniz Koşmaz
Founder & CEO, Warboots
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Want proof like this for your own orders?
Set up PallasMark in a few minutes and start recording proof on your next order.
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