Get it agreed before the parcel leaves
Show the buyer exactly what went in the box, let them approve in one tap, and keep that approval attached to the order. The dispute that starts with "it never arrived like that" ends before it begins.
Set up in 5 minutes, no code · Works with Shopify and WooCommerce
By the time they complain, it is your word against theirs
A claim filed three weeks after delivery is decided on paperwork, not on what actually happened. The moment to settle it is before the parcel ships — while the buyer can still look at what you packed and say yes.
What you get
Three modes, one switch
Record quietly for your own archive, tell the buyer it was filmed, or require their approval before you ship. Set it for the store, or per order with rules.
No app, no account for the buyer
They get a private link, watch the video and tap approve. That is the entire flow — nothing to download, nothing to sign up for, nothing to remember.
Fulfilment hold
In approval mode the order is held in your store until the buyer responds, then released automatically. Nobody ships something that is still being questioned.
The approval is evidence
It is stored with who approved, when, and exactly what they were shown — and it goes into the chargeback dossier later as its own exhibit.
Contracts on the approval screen
Show your shipment or returns terms above the approve button. The buyer's acceptance is hashed together with the text they actually saw, so the version cannot be argued about later.
Reminders that stop when they should
If nobody responds you can chase by e-mail or SMS. Opt-outs and suppressions are honoured automatically, so a reminder never becomes a complaint of its own.
How it works
- 1
Proof is recorded
Your team films the order while packing it, as usual.
- 2
The buyer gets a link
E-mail, SMS or WhatsApp, in their language, carrying your logo and your colour.
- 3
They approve or flag it
One tap. If something is wrong you hear about it now, not after delivery.
- 4
The order releases
The hold lifts, the proof link is written back into the order, and the approval is on file.
Under the hood
Facts, not adjectives. Everything below describes what the product does today — nothing here is on a roadmap.
Availability
Approval mode, the buyer page and reminders are on every plan. Fulfilment hold and write-back need a connected Shopify or WooCommerce store, which starts at Pro.
Pricing- Buyer modes
- 3Buyer modes
- Apps the buyer installs
- 0Apps the buyer installs
- Notification channels
- 3Notification channels
- Buyer modes
- Record (silent archive), acknowledge (notify), approval (approve before shipping)
- Buyer requirements
- None — a browser link, no account, no app
- Hold behaviour
- Fulfilment hold placed and released automatically on a connected store
- Channels
- E-mail, SMS and WhatsApp, with per-recipient opt-out and suppression
- Branding
- Merchant logo, brand colour and custom consent text on the buyer page
- Contract display
- Optional, hashed together with the approval record
- Stored with the approval
- Decision, timestamp and the exact media the buyer was shown
- Optional gate
- Block the approval link until every line item has matching media
Questions people actually ask
Will asking for approval slow down shipping?
Only where you turn it on. Most stores require approval on high-value or high-risk orders and record silently for everything else — rules decide which is which, so nobody is choosing by hand.
What if the buyer never responds?
You set the window. When it passes you can ship anyway; the recording still stands as evidence, and the fact that they were asked and stayed silent is on record too.
Does the buyer have to install anything?
No. The link in their e-mail or SMS opens in whatever browser they already use.
Can I use my own wording and branding?
Yes. Logo, brand colour and the consent text are yours, and the page renders in the buyer's language.
Keep exploring
Each part is useful on its own. Together they turn one recording into an answer for every kind of claim.
Record every order and use it as evidence when a dispute comes up.
Set up PallasMark in 5 minutes and turn every order into evidence that wins. No credit card required.