Make the return prove itself
When a return is requested, PallasMark sends the buyer a link asking them to film the item before it is boxed. You see the condition before you approve the refund, not after the empty box arrives.
Set up in 5 minutes, no code · Works with Shopify and WooCommerce
The refund is approved before anyone sees what came back
Worn once and returned. A different item in the box. An empty box with roughly the right weight. By the time the parcel is opened the refund is already out, and there is nothing on record about what the buyer actually put in it.
What you get
Evidence request in one click
Accept the return request and the buyer receives a link asking for a short video or photo of the item and its packaging, before it is sealed.
Sent where they will see it
E-mail and SMS, with a short code for anyone typing it in by hand, and one automatic reminder before the link expires.
Sealed like everything else
Buyer-side media gets the same SHA-256 seal, the same stored timestamp and the same public verify link as the recordings your own team makes.
Reason-aware
Choose which return reasons require evidence. "Changed my mind" can pass straight through, while "damaged" or "not as described" asks for a clip.
It feeds the dispute file
Return evidence and your packing video sit in the same dossier, so a chargeback response can show both ends of the journey rather than only the outbound half.
You decide what happens if they skip it
Carry on as normal, or mark the return as held inside PallasMark for a set number of hours while someone looks at it. We never block your store's own return flow — that decision belongs to the platform, not to us.
How it works
- 1
A return is requested
From your store, from a marketplace, or entered by your team.
- 2
The link goes out
The buyer is asked to film the item and the packaging before sealing the parcel.
- 3
Media arrives sealed
Fingerprinted the moment it lands and attached to the original order.
- 4
You decide with your eyes open
Approve, exchange or reject, knowing what is actually in the box.
Under the hood
Facts, not adjectives. Everything below describes what the product does today — nothing here is on a roadmap.
Availability
Return evidence requests are part of the core product on every plan. The messages they send draw on your plan's monthly notification allowance.
Pricing- Return reasons
- 7Return reasons
- Delivery channels
- 2Delivery channels
- Automatic reminder
- 1Automatic reminder
- Channels
- E-mail and SMS (WhatsApp is deliberately not used here — no approved template)
- Link security
- Single-purpose token with an expiry, plus a short code for manual entry
- Reminders
- One automatic reminder before expiry
- Return reasons
- Wrong item, damaged, not as described, defective, size or fit, changed mind, other
- If no evidence arrives
- Configurable: proceed as normal, or hold inside PallasMark for a set number of hours
- Where it lands
- Attached to the original order as a return-evidence proof
- Reused in disputes
- Offered as a candidate exhibit in the chargeback dossier
Questions people actually ask
Can I require this for every return?
You choose per return reason. Most stores require it for damage and "not as described" and let low-risk reasons through untouched, because friction on an honest return costs more than it saves.
What if the buyer refuses?
You decide in advance: carry on as normal, or hold the return inside PallasMark for a set number of hours while a person looks at it. PallasMark never blocks the store's own return flow.
Is the buyer's video as trustworthy as ours?
It is sealed identically — same fingerprint, same timestamp, same public verify link. What it proves is different: it records what they say they sent, at the moment they said it.
Does this work without a store integration?
Yes. A team member can open a return and send the request by hand, which is how cash-on-delivery and marketplace returns are handled.
Keep exploring
Each part is useful on its own. Together they turn one recording into an answer for every kind of claim.
Record every order and use it as evidence when a dispute comes up.
Set up PallasMark in 5 minutes and turn every order into evidence that wins. No credit card required.