The dispute opens. The file is already being built.
PallasMark hears about the chargeback from Stripe or Shopify Payments, pulls the sealed proof for that order, picks representative frames, and assembles a dossier for you to review and submit.
Set up in 5 minutes, no code · Works with Shopify and WooCommerce
Most chargebacks are lost on effort, not on merit
You have the video somewhere. The tracking is somewhere else. The response window is short and the format is fussy, and assembling it by hand for every case costs more than the order was worth — so most merchants quietly accept the loss.
What you get
It starts without you
Stripe and Shopify Payments notify PallasMark the moment a dispute opens. The case appears with the matching order and its proofs already attached.
Frames chosen for you
Representative stills are pulled from the packing video and labelled, so a reviewer who will not watch a video still sees what went in the box.
You control what goes in
Every exhibit — each frame, the approval record, the timeline — is a checkbox. Nothing is submitted that you did not tick.
One branded PDF
The dossier exports as a PDF carrying your branding, the full timeline, the fingerprints, and a verify link the reviewer can open for themselves.
Manual by default
Automatic submission exists, but it stays off unless you switch it on. Evidence is staged for your review, never fired at the bank behind your back.
Both ends of the journey
Packing proof and return evidence are candidates for the same file, so "item not received" and "not as described" are answered through one workflow.
How it works
- 1
A dispute opens
Your payment provider tells PallasMark, and the case is created with a status you can follow.
- 2
Evidence is assembled
Matching proofs, labelled frames, the approval and the timeline are gathered into a package.
- 3
You review and tick
Include or exclude each exhibit, then generate the PDF.
- 4
Submit
Send it through, or download it for a marketplace or carrier claim instead.
Under the hood
Facts, not adjectives. Everything below describes what the product does today — nothing here is on a roadmap.
Availability
PDF proof reports are available from Pro. Automatic dispute intake needs a connected Stripe or Shopify Payments account.
Pricing- Payment providers
- 2Payment providers
- Case states
- 8Case states
- Submission-ready file
- 1 PDFSubmission-ready file
- Providers
- Stripe and Shopify Payments
- Case states
- Opened, evidence preparing, evidence ready, submitted, won, lost, accepted, expired
- Package contents
- PDF, labelled video frames, source proof references, content hash
- Selection
- Per-exhibit include or exclude before submission
- Submission
- Manual by default; automatic submission is opt-in per merchant
- Evidence sources
- Delivery proofs and return-evidence proofs
- Also usable for
- Marketplace and carrier claims — the same PDF
Questions people actually ask
Does PallasMark submit evidence to the bank on my behalf?
Only if you switch that on. By default the evidence is staged for your review and nothing leaves until you approve it — an automated submission you did not see is worse than no automation at all.
Which payment providers are supported?
Stripe and Shopify Payments today. For any other provider you can still export the dossier as a PDF and upload it wherever the case actually lives.
What if the packing video is long?
The dossier carries labelled still frames as well as the video, because dispute reviewers usually work from documents rather than watching footage. You choose which frames go in.
Can I use this for a marketplace or carrier claim?
Yes. The same PDF works anywhere a human needs to see what you shipped and when.
Where merchants use this
Keep exploring
Each part is useful on its own. Together they turn one recording into an answer for every kind of claim.
Record every order and use it as evidence when a dispute comes up.
Set up PallasMark in 5 minutes and turn every order into evidence that wins. No credit card required.