Blog
Proving what you shipped
Practical notes on packing video, dispute evidence, return abuse and carrier claims. No filler, no invented statistics.
- 13 min read
They wore it, then returned it: what you can actually do about wardrobing
Wardrobing is the most common form of return fraud and the hardest to challenge. What proves an item left you unworn, and what each platform allows.
- 13 min read
Packing video software compared: what each tool actually records, and what it proves
An honest comparison of packing video tools: phone or fixed camera, watermark or cryptographic seal, and whether the buyer ever approves what you recorded.
- 12 min read
Customer says you sent the wrong item: how to prove which unit went in the box
Wrong item, wrong variant, missing unit, 'not authentic' — every version is about identity, not condition. The evidence that actually answers it.
- 13 min read
Customer says it arrived damaged: who is liable and how to prove it left you intact
Who pays for a damaged parcel, what evidence carriers and platforms accept, and how to prove the item was intact when you sealed the box. Templates included.
- 10 min read
The customer says the box was empty: how to prove what you shipped
The empty box claim is the hardest 'wrong item' dispute to disprove: no damaged box to point to. What evidence actually settles it, platform by platform.
- 10 min read
How to record packing video that actually counts as evidence
Most packing videos get waved away in disputes. The seven-point checklist that separates a clip nobody trusts from a recording a bank or carrier acts on.