Packing video proof for the orders you fulfil yourself

Authorize PallasMark through Amazon’s authorization flow and choose the marketplace to connect. You do not type your Amazon password into PallasMark.

Marketplace selection is part of the Amazon connection. Available marketplaces and data depend on the seller account and the access Amazon grants.

The workflow is intended for merchant-fulfilled orders, where your team packs the parcel. If Amazon fulfills and packs an order, your team cannot record that packing step.

PallasMark fetches eligible order data through Amazon SP-API on a schedule and runs reconciliation to catch late arrivals; it is not an instant storefront webhook flow.

Do not assume a full historical backfill. The connector reconciles an order update window; ask support about a specific older order before planning a migration.

SP-API order data is pulled on a schedule. A short delay can occur before the next sync or reconciliation completes.

Yes. The imported line items carry ASIN and seller SKU context when Amazon supplies it, which helps bind a proof to the item being packed.

PallasMark maps eligible order and item context returned by SP-API. Field availability depends on the marketplace, seller authorization and approved roles.

Some order responses may include recipient or contact fields when Amazon grants the relevant role. Access follows the approved SP-API authorization and the data returned.

Yes. Record the merchant-fulfilled packing step in PallasMark from a phone or computer, then complete the proof for review.

The completed proof is reviewed in PallasMark and can be checked on its verification page. The connector does not write the proof back to the Amazon order.

No. The Amazon connector reads eligible order context; it does not modify orders or listings and does not send messages to buyers.

No. Amazon order write-back is not supported by this connector. Keep the proof in PallasMark and use its verification link where your workflow permits.

No. A packing record can support your internal review or a relevant claim file, but Amazon and other reviewers decide which evidence they accept under their current rules.

It can document what your team records at the packing station and associate that proof with available order and item identifiers. It cannot prove events outside the recording.

This integration’s documented page describes order import, not automatic Amazon return-case handling. Use the current Amazon workflow for return and claim actions.

Confirm the intended marketplace is connected, authorization is current and the order is eligible for the merchant-fulfilled workflow. Then check sync status and contact support with the order reference.

No. The Amazon connector does not message buyers. Any proof sharing is a separate action that your team controls.

No. The connector does not issue refunds, buy labels or change Amazon fulfillment or payment status.

No. It is a reviewable record, not a promised claim result. Follow the current requirements of the marketplace, carrier or insurer handling the case.