Before it left01
Show the item was intact when it shipped
Every fragile order is filmed at the bench, so the claim starts with clear footage of the item and its padding before handover.
GDPR-compliant data processingKVKK-compliant processing for TürkiyeAES-256 encrypted storageRecords can't be changed afterwardA verification link anyone can openLive with Shopify · WooCommerceNo card requiredGDPR-compliant data processingKVKK-compliant processing for TürkiyeAES-256 encrypted storageRecords can't be changed afterwardA verification link anyone can openLive with Shopify · WooCommerceNo card required
02 — The record
How one recording is made, start to finish
Nothing here is a mock-up: every screen is the app as it ships, and every frame is the same bench, in order.
01The order arrives on its own
Orders come in from Shopify or WooCommerce and land in the list, with the ones still waiting for a recording marked. Nobody retypes an order number at the bench.
- 02
Scan the picking slip, or tap the order
The barcode on the slip opens the right order directly. That is the moment the recording is bound to an order — before anything is filmed, not after.
030:04Show the piece, turned on every side to the camera
The take opens on the item itself: what it is, what condition it is in, that it is the right one. The phone is already in the room; there is no camera to mount.
040:18The shipping label binds the order to the parcel
The label goes on camera before it goes on the box. From this frame on the parcel is not any parcel — it is this order, and that link is what a dispute turns on.
050:41Everything that goes in, goes in on camera
Padding, placement, the inner box closing — all inside the same unbroken take. A cut is a place a reviewer can imagine something happening off camera.
061:07Stop, check, upload
The take ends when the parcel does. One look at what was captured, one tap, and the file is uploading — it finishes on its own even if the signal drops.
07Attached to the order, sent to the buyer
The recording lands on the order itself, beside the customer and the items, with who added it and when. The buyer gets a link that opens with no account.
Record one yourself, right now
Not a sample and not a video of the product — your own clip, through the real pipeline, ending on a real verification page you can send to anyone.
- 1Scan the code that appears and the recording screen opens on your phone.
- 2Film anything you have on hand for a few seconds.
- 3You get the sealed record and its public verify link.
Takes about a minute. Nothing is installed and no card is involved.
02 — The seal
The condition is sealed before the carrier takes it
The recording becomes a single proof file and locks: no one can change it afterward, not even you. Anyone who opens the link sees exactly the same record.
Once sealed, the link always opens the same record — so the buyer can trust what they see.
Is it valid?
- Anyone can verify it — an open verification link.
- It can't be altered — locked the moment it's taken.
- Who approved and when is on record.
Proof fileSealing the file
Sealed and ready to share
04 — The outcome
The damage claim goes out with evidence attached
This is the moment you open the file and show it: the item, the process and the sealed package, all in one place.
05 — The math
What do denied damage claims cost you?
Carriers reject most damage claims for 'no proof' and you eat the loss. See it with your own numbers.
Estimate your damage loss
$
4%
40%
40%
Uncovered damage loss
$864 /mo
Recovered (est.)
$346 /mo
Loss = shipments x value x damage rate x denied share
Estimate — enter your own numbers; rates are assumptions.
Prevent your monthly loss with proof
Start free, no card required06 — Setup
Recording damage evidence in your warehouse
Setting up the same flow in your own store takes four simple steps.
01
Connect your store
Shopify or WooCommerce, takes just a few minutes.
02
High-value orders → proof required
Set your rule
Require the record on the orders that matter most.
03
Recording…
Create the first record
Film the item and its packing right before it ships.
04
EMZ
Invite your team
Your shipping team captures the record as part of their own flow.
07 — Coverage
Who this is for: fragile and high-value freight
Not just glassware — the same flow works for every fragile or heavy shipment.
Glassware
Ceramics
Framed art
Appliances
Sellers of fragile and heavy items like glass, furniture, electronics.Anyone with frequent transit damage and denied claims.
Carrier claim questions
Film every shipment?
A few seconds; or only fragile and high-value items.
Will insurance accept it?
A ship-time record is your strongest basis; the decision rests with the carrier and insurer.
Carriers reject claims for 'insufficient packaging' — does video help?
This is the single most common reason a damage claim is declined, and it is the one a recording answers directly. The take shows the void fill, the wrap, how the item was bedded and how the box was closed. A reviewer looking at that is deciding on what they can see rather than on your description of it.
How long do I have to file a carrier damage claim?
It varies by carrier and by service, and the window in your contract is usually shorter than you expect — often measured in days for visible damage. Two practical rules: read the window in your own contract rather than assuming, and keep recordings longer than that window so the file still exists when the claim is filed.
Does this replace shipping insurance?
No. Insurance covers the loss; evidence decides whether the claim is paid. They solve different halves of the same problem, and a recording is most valuable exactly where insurance is most often declined: disputes about whether the item left you intact and adequately packed.
What if the damage happened at the destination, not in transit?
Then the recording still does its job, just in your favour rather than the carrier's: it shows the state the parcel was in when it left. What happens after delivery is outside any packing record, which is why a delivery photo and the carrier's own scan data matter alongside it.
Other fragile goods this covers
More on damage claims and carriers
How to Document Freight Damage at Warehouse Receiving
A warehouse-ready guide to documenting freight damage, shortages and concealed damage with clear photos, shipment-linked notes and clear next steps.
Chargeback evidence: which disputes packing video can support, and which need CE 3.0
Which goods-related disputes packing video can support, which fraud cases need other data, and how Visa Compelling Evidence 3.0 applies.
Customer says it arrived damaged: what packing evidence can show
How a packing record documents item condition and protective materials before handoff, and why delivery photos and carrier scans are still needed.
The customer says the box was empty: what packing evidence can show
Record the item, order reference and sealing, then pair that footage with package weight, carrier and delivery records. No single record guarantees an outcome.
How to record packing video that actually counts as evidence
Seven checks that link a packing recording to its order: show the item and label, record continuously, keep the seal visible and retain shipment records.
What makes a damage claim stick
How order-linked packing video proof works
Start stopping damage loss
Set up in 5 minutes and record your first shipment.
Start free, no card required