Answer with the actual order record
Keep packing details together so your team can investigate missing-item and condition questions.
Online stores
Show what you packed. Keep the proof with the order.
Record packing evidence from your phone, find it when a buyer asks a question, and share it when you choose. Built for everyday Shopify and WooCommerce order workflows.
How it fits your day
- 1
Find the order
Connect your store and find the right order by search or barcode.
- 2
Record the packing
Attach photos, video and notes to the order as your team packs it.
- 3
Use the evidence
Complete the proof for your team. Share it separately when a buyer needs to see it.
In practice
See what a packing record can show
An item, its accessories and the packing sequence belong to the same order record.
What happens next
Record what is visible, complete the proof and keep sharing as a separate decision.
Evidence that fits your operation
Keep sharing under your control
Completing a proof and sending it to the buyer are separate actions.
Bring evidence into returns and disputes
Collect return evidence and prepare a response using the relevant order record.
Explore the details
Buyer approval & objections
Show the buyer what went in the box and preserve their approval or objection with the evidence.
Return evidence capture
Ask the buyer to film what they are sending back before you decide the case in your commerce system.
Store integrations & write-back
Orders arrive on their own, and the proof goes back into the order screen you already use.