EVIDENCE FOR 3PL & FULFILLMENT TEAMS: Keep each client’s warehouse evidence with the right shipment.

Record receiving, packing and dispatch on mobile. Keep the client, facility and reference with each record so an authorized colleague can investigate a question without calling the original operator.

Explore the client workflow
Capture on iOS & Android · Review on your dashboard

Keep the client, warehouse and shipment reference attached to the evidence.

Find the right client’s record without searching shared photo folders.

Separate operational context from the start: who owns the goods, where the work happened and which shipment it concerns.

Which client?

Keep each record attached to the appropriate client context.

Which facility?

Record the warehouse and location where the work occurred.

Which shipment?

Use a reference that the reviewer can match to the source system.

Document the points where your team receives, packs or hands over goods.

Use a consistent recording checklist for each client and task. Select an example below.

Record the condition when client stock arrives.

Was the damage present on arrival?

Record the condition when client stock arrives.

Capture the load, label and visible exceptions before put-away changes the scene.

WHAT TO CAPTURE

  • Client and facility
  • Load and identifying label
  • Visible damage
  • Receiving notes

Review the receiving record with the applicable client and shipment.

Example capture checklists; configure the fields and working instructions for your operation.

Record client work with its facility and reference.

Select a step to view the mobile interface and see what the operator does.

Check the client, facility and record before capture.

Find the reference in the context assigned to you. Confirm the client and facility so the evidence is stored against the intended work.

PallasMark interface examples. Records and camera scenes are illustrative; no customer data is shown.

Check the client, facility and record before capture.
PallasMark mobile · iOS & Android

Example: document a client pallet before dispatch.

Add photos or video against the selected record. Show the label, the load and any condition detail.

0:00 / 0:00

See the record after capture

Review records by client, facility and reference.

Open a sample record below to inspect the media and details. This is an interactive product illustration, not live customer data.

PallasMark

Northstar 3PL · Dock 4

PallasMark

Northstar 3PL · Dock 4

Warehouse Records

Awaiting intake

8

Locked today

34

Damage flagged

2

Lots protected

91

Search pallet, lot, label or client…
Choose a record below to see its videos, photos and status.

Choose a step above or click a record below to open its full history.

Match evidence to the client and reference used in your WMS.

Keep allocation, inventory and fulfillment in your operational system. Use PallasMark to capture and retrieve the evidence for the applicable client and facility.

Client & WMS

Example client and shipment scope

CLIENT A / RCV-1048

Facility & shipment

Example client and shipment scope

CLIENT A / RCV-1048

Evidence record

CLIENT A / RCV-1048

Reference matching is not a universal WMS connector. Confirm the available API, identifier mapping and connection scope for your system before rollout.

A defined integration scope

Check identifiers, client and facility mapping, API access and failure handling before agreeing the connected workflow.

Start with standalone evidence

A warehouse evidence workflow can begin without a storefront connection. Define the client, facility and required reference fields first.

Explore the API ↗Check integration scope ↗Single-company warehouse workflow ↗

Give each operator the access required for their assigned work.

Client and facility assignments

Access follows the person’s assigned scope. Verify that an operator cannot open another client’s restricted records.

External evidence sharing

Use an authorized record-specific link and review its expiry, PIN and download settings. This is not a promise of a separate client portal.

Retention by agreement

Published plan retention: 90 days. Your applicable agreement and the retention recorded for each proof govern its storage. Confirm any longer requirement before rollout.

Operator and reviewer responsibilities

Recording, completion and external sharing are distinct responsibilities. Configure the permissions your process requires.

Test one client and one facility before expanding.

Include both a routine shipment and an exception. Ask a different colleague to find the record and prepare the evidence for the client.

  1. Choose one client

    Agree a single recording use case.

  2. Assign a facility

    Define operators, reviewers and references.

  3. Capture routine and exception work

    Use the same checklist on mobile.

  4. Review with the client

    Check retrieval, sharing and missing context.

WHAT TO CHECK IN YOUR PILOT
  • Time to capture the required evidence
  • Time for a different person to find it
  • Missing references or unclear media
  • Whether sharing answers the reviewer’s question

Plan around clients, facilities and recording volume.

Review current capacity and any customer-specific agreement. Client count, staff access and multiple facilities need a defined setup; do not assume a pooled unlimited allowance.

See current plans and limits

Explore the details

How order-linked packing video proof works

Questions about client separation, WMS and rollout.

Can different clients use the same facility?

The record carries its client and facility context. Define assignments and permissions for your setup, then verify isolation using representative users.

Does every client need an online store?

No. Standalone warehouse evidence does not require a storefront connection. Agree the client and required reference fields during setup.

Does PallasMark replace our WMS?

No. Inventory, allocation and fulfillment stay in the source system. Confirm reference mapping and supported APIs for a connected evidence workflow.

Is there a ready-made connector for every WMS?

No. Discuss the exact system, identifiers and available interfaces before treating a connection as supported.

Can clients see all warehouse records?

Do not grant broad internal access merely to share evidence. Authorized record-specific links can be used for the selected record; verify what the recipient sees.

Can a driver or client receive a link?

An authorized person can share a record-specific link with appropriate settings. Confirm the intended recipient and the evidence included.

Can retention differ by agreement?

Current published plan retention: 90 days. Your applicable agreement may differ, and existing proofs keep their recorded retention terms. Discuss a longer requirement before capture rather than assuming old evidence will be extended.

Does the video prove responsibility for damage?

It records what was visible at capture. It cannot establish unseen events or guarantee a carrier, insurer or client decision.

How do we evaluate a pilot?

Measure capture time, reference accuracy, retrieval by another colleague and the quality of the shared evidence. Include an exception as well as normal shipments.

How is capacity priced?

Use the current pricing catalogue and your applicable agreement. Define facilities, staff, client setup, proof volume and retention before expanding.

Tell us which client workflow needs evidence.

Include the client count, facilities, source systems and who needs to review the record. We can discuss a pilot around those requirements.

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