Use case · Authenticity & warranty

Proof against 'not genuine / faulty' claims

For branded, luxury or electronics items, a 'not genuine' or 'arrived faulty' claim is a real loss. You record the item's condition and serial number at ship time.

Start free, no card requiredSee how it works
GDPR-compliant data processingKVKK-compliant processing for TürkiyeAES-256 encrypted storageRecords can't be changed afterwardA verification link anyone can openLive with Shopify · WooCommerceNo card requiredGDPR-compliant data processingKVKK-compliant processing for TürkiyeAES-256 encrypted storageRecords can't be changed afterwardA verification link anyone can openLive with Shopify · WooCommerceNo card required

02 — The record

How one recording is made, start to finish

Nothing here is a mock-up: every screen is the app as it ships, and every frame is the same bench, in order.

  1. The order list in the app: orders pulled from the store, the ones awaiting a recording marked, and a Scan barcode button.
    01

    The order arrives on its own

    Orders come in from Shopify or WooCommerce and land in the list, with the ones still waiting for a recording marked. Nobody retypes an order number at the bench.

  2. The same list with the Scan barcode action at the bottom of the screen.
    02

    Scan the picking slip, or tap the order

    The barcode on the slip opens the right order directly. That is the moment the recording is bound to an order — before anything is filmed, not after.

  3. The packer holds the item up to a phone mounted on a stand at the bench.
    The recording screen four seconds in.
    030:04

    Show the unit, serial panel up to the camera

    The take opens on the item itself: what it is, what condition it is in, that it is the right one. The phone is already in the room; there is no camera to mount.

  4. The shipping label is peeled from its backing in front of the mounted phone.
    The recording screen eighteen seconds in.
    040:18

    The shipping label binds the order to the parcel

    The label goes on camera before it goes on the box. From this frame on the parcel is not any parcel — it is this order, and that link is what a dispute turns on.

  5. The item is lowered into a padded carton while the phone records.
    The recording screen forty-one seconds in.
    050:41

    Everything that goes in, goes in on camera

    Padding, placement, the inner box closing — all inside the same unbroken take. A cut is a place a reviewer can imagine something happening off camera.

  6. The sealed, labelled carton on the bench; the phone shows a frozen frame with a green tick.
    The preview screen with Confirm and upload.
    061:07

    Stop, check, upload

    The take ends when the parcel does. One look at what was captured, one tap, and the file is uploading — it finishes on its own even if the signal drops.

  7. The order screen after sending: status Sent, the video attached and marked Ready, and the buyer approval link.
    07

    Attached to the order, sent to the buyer

    The recording lands on the order itself, beside the customer and the items, with who added it and when. The buyer gets a link that opens with no account.

The recording screen four seconds in.

Record one yourself, right now

Not a sample and not a video of the product — your own clip, through the real pipeline, ending on a real verification page you can send to anyone.

  1. 1Scan the code that appears and the recording screen opens on your phone.
  2. 2Film anything you have on hand for a few seconds.
  3. 3You get the sealed record and its public verify link.

Takes about a minute. Nothing is installed and no card is involved.

02 — The seal

The serial and condition are sealed at packing

The recording becomes a single proof file and locks: no one can change it afterward, not even you. Anyone who opens the link sees exactly the same record.

Once sealed, the link always opens the same record — so the buyer can trust what they see.

Is it valid?

  • Anyone can verify it — an open verification link.
  • It can't be altered — locked the moment it's taken.
  • Who approved and when is on record.
Proof fileSealing the file
pallasmark.com/verify/9f2a
PallasMark

Video verification

Photo
Video verificationOne frame from the sealed recording

Verified

The stored fingerprint matches the original file.

Order

#4172 · Customer order

Captured

Today · 10:42

Public verification link

View record
Sealed and ready to share

04 — The outcome

'Not genuine' has an answer with a timestamp

This is the moment you open the file and show it: the item, the process and the sealed package, all in one place.

Start free, no card requiredSee how it works
pallasmark.com/verify/9f2a
PallasMark

Video verification

A luxury wristwatch in soft studio light
Video verificationOne frame from the sealed recording

Verified

The stored fingerprint matches the original file.

Order

#4172 · Customer order

Captured

Today · 10:42

Public verification link

View record

05 — The math

What do these claims cost you?

Every upheld 'not genuine / faulty' claim means the item, a return and your reputation. See it with your own numbers.

Estimate your claim loss

$
5%
50%
40%

Unfair claim loss

$2,000 /mo

Recovered (est.)

$800 /mo

Loss = orders x AOV x claim rate x unfair share

Estimate — enter your own numbers; rates are assumptions.

Prevent your monthly loss with proof

Start free, no card required

06 — Setup

Recording authenticity evidence in your store

Setting up the same flow in your own store takes four simple steps.

01
ShopifyWooCommerce

Connect your store

Shopify or WooCommerce, takes just a few minutes.

02
High-value orders → proof required

Set your rule

Require the record on the orders that matter most.

03
Recording…

Create the first record

Film the item and its packing right before it ships.

04
EMZ

Invite your team

Your shipping team captures the record as part of their own flow.

07 — Coverage

Who this is for: branded and serial-numbered goods

Not just watches — the same flow works for every branded or high-value item.

A wristwatch in its open box, caseback turned to the camera
Watches
A sneaker held so the inner size label faces the camera
Sneakers
A product box turned to show its blank data panel
Electronics
A leather bag with its inner label shown to the camera
Leather goods
Sellers of branded, luxury and electronics items.High-AOV categories exposed to 'not genuine/faulty' claims.

Authenticity and warranty questions

How do you record the serial?

You show and read it on video; it's stored with the recording.

No time for every order.

Filming only pricey and risky items is enough.

Can a video prove an item is genuine?

No, and any vendor claiming otherwise is overselling. Authenticity is established by the item, its documentation and your supply chain. What a recording proves is narrower and still decisive: which specific unit you shipped, what condition it was in, and that the serial on the box matches the one on the claim.

What if the buyer swaps the item and returns a counterfeit?

This is the claim the recording is built for. When the serial panel is on camera before the box closes, the unit that left you is identified. A returned item with a different serial is then a factual difference rather than one person's word against another's.

Does the serial number have to be readable on camera?

It helps enormously and it is worth the two seconds. A serial that is legible in the frame ties the recording to a specific unit without depending on anything you typed. If it cannot be filmed legibly, film the packaging panel where it is printed and record the number in the order so the two can be compared.

Can I use this for warranty claims with my supplier?

Yes, and it is an underused direction. The same recording that answers a buyer works upstream: it shows the condition the unit was in when it left you, which is what a supplier disputing a warranty return will ask about.

Other serial-numbered goods this covers

More on authenticity and warranty claims

What makes an authenticity record hold

Start stopping claim loss

Set up in 5 minutes and record your first order.

Start free, no card required
Start free, no card requiredSee how it works