Use case · Jewelry and diamonds

Proof of the item, certificate and parcel for valuable orders

For diamond rings, wedding bands, necklaces, earrings and luxury jewelry, one dispute can be expensive. A pre-ship record keeps the item, certificate, box and insured packing in one proof.

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GDPR-compliant data processingKVKK-compliant processing for TürkiyeAES-256 encrypted storageRecords can't be changed afterwardA verification link anyone can openLive with Shopify · WooCommerceNo card requiredGDPR-compliant data processingKVKK-compliant processing for TürkiyeAES-256 encrypted storageRecords can't be changed afterwardA verification link anyone can openLive with Shopify · WooCommerceNo card required

02 — The record

How one recording is made, start to finish

Nothing here is a mock-up: every screen is the app as it ships, and every frame is the same bench, in order.

  1. The order list in the app: orders pulled from the store, the ones awaiting a recording marked, and a Scan barcode button.
    01

    The order arrives on its own

    Orders come in from Shopify or WooCommerce and land in the list, with the ones still waiting for a recording marked. Nobody retypes an order number at the bench.

  2. The same list with the Scan barcode action at the bottom of the screen.
    02

    Scan the picking slip, or tap the order

    The barcode on the slip opens the right order directly. That is the moment the recording is bound to an order — before anything is filmed, not after.

  3. The packer holds the item up to a phone mounted on a stand at the bench.
    The recording screen four seconds in.
    030:04

    Show the piece to the camera

    The take opens on the item itself: what it is, what condition it is in, that it is the right one. The phone is already in the room; there is no camera to mount.

  4. The shipping label is peeled from its backing in front of the mounted phone.
    The recording screen eighteen seconds in.
    040:18

    The shipping label binds the order to the parcel

    The label goes on camera before it goes on the box. From this frame on the parcel is not any parcel — it is this order, and that link is what a dispute turns on.

  5. The item is lowered into a padded carton while the phone records.
    The recording screen forty-one seconds in.
    050:41

    Everything that goes in, goes in on camera

    Padding, placement, the inner box closing — all inside the same unbroken take. A cut is a place a reviewer can imagine something happening off camera.

  6. The sealed, labelled carton on the bench; the phone shows a frozen frame with a green tick.
    The preview screen with Confirm and upload.
    061:07

    Stop, check, upload

    The take ends when the parcel does. One look at what was captured, one tap, and the file is uploading — it finishes on its own even if the signal drops.

  7. The order screen after sending: status Sent, the video attached and marked Ready, and the buyer approval link.
    07

    Attached to the order, sent to the buyer

    The recording lands on the order itself, beside the customer and the items, with who added it and when. The buyer gets a link that opens with no account.

The recording screen four seconds in.

Record one yourself, right now

Not a sample and not a video of the product — your own clip, through the real pipeline, ending on a real verification page you can send to anyone.

  1. 1Scan the code that appears and the recording screen opens on your phone.
  2. 2Film anything you have on hand for a few seconds.
  3. 3You get the sealed record and its public verify link.

Takes about a minute. Nothing is installed and no card is involved.

02 — The seal

The piece and its certificate are sealed together

The recording becomes a single proof file and locks: no one can change it afterward, not even you. Anyone who opens the link sees exactly the same record.

Once sealed, the link always opens the same record — so the buyer can trust what they see.

What's locked in this file

  • Item and stone detail
  • Certificate number
  • Box contents
  • Insured packing
Proof fileSealing the file
pallasmark.com/verify/9f2a
PallasMark

Video verification

Photo
Video verificationOne frame from the sealed recording

Verified

The stored fingerprint matches the original file.

Order

#4172 · Customer order

Captured

Today · 10:42

Public verification link

View record
Sealed and ready to share

03 — Dispute day

Without proof, a dispute like this usually ends in the buyer's favor.

Nine days after delivery, the buyer files a dispute. Your answer is a single link: the sealed record.

M

Customer · Order #4172

online

Day 9 · Messages

The item isn't what I expected — a different stone arrived.

2:32 PM

Hello — I'm sharing the record we filmed before shipping. The item, certificate and packing are all in one file.

Proof file · #4172pallasmark.com/v/9f2a

2:41 PM

Type a message…

Two possible endings

The only difference: whether you have this record or not.

Without proof

The dispute goes to the buyer; you lose both the item and the money.

With proof

You present the record and give the dispute a clear answer.

04 — The outcome

A four-figure dispute has one answer

This is the moment you open the file and show it: the item, the process and the sealed package, all in one place.

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pallasmark.com/verify/9f2a
PallasMark

Video verification

Store owner viewing the verification page on a laptop
Video verificationOne frame from the sealed recording

Verified

The stored fingerprint matches the original file.

Order

#4172 · Customer order

Captured

Today · 10:42

Public verification link

View record

05 — The math

What can one jewelry dispute cost you?

On a high-value order, claims like 'wrong item', 'stone was loose', 'certificate does not match' or transit damage can put the full item value at risk. See it with your own numbers.

Estimate your jewelry order risk

$
3%
40%
35%

At-risk order loss

$2,400 /mo

Recovered (est.)

$840 /mo

Loss = orders x value x dispute rate x unfair/unsupported share

Estimate — rates are assumptions; final acceptance depends on the bank, marketplace, carrier or insurer.

Prevent your monthly loss with proof

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06 — Setup

Recording high-value orders in your workshop

Setting up the same flow in your own store takes four simple steps.

01
ShopifyWooCommerce

Connect your store

Shopify or WooCommerce, takes just a few minutes.

02
Over $2,000 → proof required

Set your rule

Require the record on the orders that matter most.

03
Recording…

Create the first record

Film the item and its packing right before it ships.

04
EMZ

Invite your team

Your shipping team captures the record as part of their own flow.

07 — Coverage

Who this is for: jewellers and watch dealers

A fine chain necklace laid flat in its open presentation box
Necklaces
A pair of stud earrings in an open box on the bench
Earrings
A slim bracelet held above its box before packing
Bracelets
A solitaire ring seated in its open ring box
Rings
Stores selling diamond jewelry, wedding bands, watches and luxury accessories.E-commerce teams with certified products, insured shipping and high order values.Brands that want to reduce return, shipping-damage, authenticity and certificate disputes.

High-value order questions

Will filming every order slow operations down?

You can require it only above a value threshold or for certified products instead of every order.

Will carriers or insurers always accept it?

There is no guaranteed acceptance claim; the record gives you a verifiable basis for how the item left your store.

Will showing this to the buyer hurt trust?

It can be positioned the other way: 'Your order is protected with item, certificate and packing proof' reassures high-value buyers.

What if the buyer claims the stone was swapped?

This is the claim that costs the most and it turns on identification. A recording that shows the piece clearly enough to see the setting, the stone and any hallmark, immediately before the box was closed, identifies the item that left you. A returned piece that differs is then a factual comparison rather than an argument.

Should I record the certificate as well as the piece?

Yes, and in the same unbroken take. A certificate filmed separately is a second file that has to be tied to the first; a certificate and piece in one frame are tied to each other by the recording itself. It is also the frame most often asked for in a dispute.

Does this help with insurance for high-value parcels?

It helps with the part insurers query most: whether the item was what you say it was and left in the condition you say it did. It does not replace declared-value cover or a specie policy, and it does not decide whether a loss in transit is covered. Read your policy for that; use the recording for the identification question.

Are a few seconds of footage enough for a valuable order?

Longer is better here, and this is the one category where we would say so. On a four-figure order the extra thirty seconds spent turning the piece, showing the hallmark and filming the certificate costs nothing and closes the questions that actually get asked.

What's in the proof file?

  • Item close-up
  • Certificate match
  • Box contents
  • Insured parcel

Other valuable pieces this covers

More on high-value orders and disputes

What protects a valuable order

Protect valuable orders with proof

Connect your Shopify or WooCommerce store and create your first item + certificate + packing record for a jewelry order.

Start free, no card required
Start free, no card requiredSee how it works