Get it agreed before the parcel leaves
Show the buyer exactly what went in the box, let them approve in one tap, and keep that approval attached to the order. The dispute that starts with "it never arrived like that" ends before it begins.
Set up in 5 minutes, no code · Works with Shopify and WooCommerce
By the time they complain, it is your word against theirs
A claim filed three weeks after delivery is decided on paperwork, not on what actually happened. The moment to settle it is before the parcel ships — while the buyer can still look at what you packed and say yes.
What you get
Three modes, one switch
Record quietly for your own archive, tell the buyer it was filmed, or require their approval before you ship. Set it for the store, or per order with rules.
No app, no account for the buyer
They get a private link, watch the video and tap approve. That is the entire flow — nothing to download, nothing to sign up for, nothing to remember.
Buyer decision record
Approval mode stores the buyer's approval or objection with the exact evidence they saw. Your store and team remain in control of fulfilment and payment.
The approval is evidence
It is stored with who approved, when, and exactly what they were shown — and it goes into the chargeback dossier later as its own exhibit.
Contracts on the approval screen
Show your shipment or returns terms above the approve button. The buyer's acceptance is hashed together with the text they actually saw, so the version cannot be argued about later.
Reminders that stop when they should
If nobody responds you can chase by e-mail or SMS. Opt-outs and suppressions are honoured automatically, so a reminder never becomes a complaint of its own.
How it works
- 1
Proof is recorded
Your team films the order while packing it, as usual.
- 2
The buyer gets a link
E-mail, SMS or WhatsApp, in their language, carrying your logo and your colour.
- 3
They approve or flag it
One tap. If something is wrong you hear about it now, not after delivery.
- 4
The decision joins the record
The proof link is written back into the order and the buyer's approval or objection is kept in the audit history.
Record one yourself, right now
Not a sample and not a video of the product — your own clip, through the real pipeline, ending on a real verification page you can send to anyone.
- 1Scan the code that appears and the recording screen opens on your phone.
- 2Film anything you have on hand for a few seconds.
- 3You get the sealed record and its public verify link.
Takes about a minute. Nothing is installed and no card is involved.
Under the hood
Facts, not adjectives. Everything below describes what the product does today — nothing here is on a roadmap.
Availability
Approval mode, the buyer page, reminders and core store write-back are available on every plan. Connect Shopify or WooCommerce to use them.
Pricing- Buyer modes
- 3Buyer modes
- Apps the buyer installs
- 0Apps the buyer installs
- Notification channels
- 3Notification channels
- Buyer modes
- Record (silent archive), acknowledge (notify), approval (approve before shipping)
- Buyer requirements
- None — a browser link, no account, no app
- Commerce status
- Read-only — PallasMark does not hold, release or ship orders, issue refunds, or change fulfilment or payment status
- Channels
- E-mail, SMS and WhatsApp, with per-recipient opt-out and suppression
- Branding
- Merchant logo, brand colour and custom consent text on the buyer page
- Contract display
- Optional, hashed together with the approval record
- Stored with the approval
- Decision, timestamp and the exact media the buyer was shown
- Optional gate
- Block the approval link until every line item has matching media
Questions people actually ask
Does buyer approval control shipping?
No. PallasMark records the buyer's decision; your team and commerce platform decide what happens next. Rules can choose which orders request approval without changing fulfilment status.
What if the buyer never responds?
The request remains unanswered in the audit history. Your team chooses the next step in its commerce system; PallasMark does not change the order's fulfilment or payment status.
Does the buyer have to install anything?
No. The link in their e-mail or SMS opens in whatever browser they already use.
Can I use my own wording and branding?
Yes. Logo, brand colour and the consent text are yours, and the page renders in the buyer's language.
Where merchants use this
Keep exploring
Each part is useful on its own. Together they turn one recording into an answer for every kind of claim.
Record every order and use it as evidence when a dispute comes up.
Set up PallasMark in 5 minutes and turn every order into evidence that wins. No credit card required.