The whole product: Everything PallasMark does, in one place

Eight capabilities that turn a packing video into evidence a bank, a marketplace or a carrier can review.

Start free, no card requiredEight things it does
A team lead and a packer check a recording of an open box at a warehouse packing bench

The whole product

Eight things it does

Roughly the order an order goes through: film it, get it agreed, watch what comes back, defend it, automate it, connect it, scale it, build on it.

Packing video proofPacking video proof is a recording of an order being packed, tied to that order and stored so it can be shown later as evidence of what actually shipped.Explore

In practice

See what a packing record can show

An item, its accessories and the packing sequence belong to the same order record.

What happens next

Record what is visible, complete the proof and keep sharing as a separate decision.

Packing footage example. Illustrative example, not a customer case result.

And the parts that quietly matter

Smaller capabilities that do not need a page of their own, but decide whether the product survives contact with a real operation.

  • Contracts, drafted for you

    Write your shipment, returns, distance-selling or data-policy terms — or have them drafted for a chosen language and jurisdiction — then show them on the approval screen. The exact text the buyer saw is hashed together with their acceptance.

  • Custom fields

    Add your own fields to orders and to warehouse records: text, long text, dropdown or yes/no, each with an optional hint the AI extractor can use.

  • Buyer notifications

    E-mail, SMS and WhatsApp, sent in the buyer's language, with reminders, opt-out handling and a suppression list so nobody is messaged twice by accident.

  • Item-level traceability

    Require media for every line item, require the captured quantity to match the order, or require a serial, IMEI or certificate number before an order can be sent for approval.

  • Customer history

    Every buyer gets a page of their own. Someone who disputes order after order stops being a surprise the fourth time.

  • Roles and permissions

    Owner, admin, staff and operator, with per-action permissions, invitations that expire, and a single seat count covering the whole team.

  • Audit log and sessions

    Who changed what, and from where. A password change invalidates every token issued before it, so a removed colleague is actually removed.

  • Data region

    Choose Turkey or the EU for your account's data, with a Data Processing Agreement, KVKK and GDPR handling, and an endpoint for data requests.

  • Retention that respects disputes

    Proofs are purged after their retention window plus a buffer — except any order with an open dispute, chargeback or return, which is never deleted.

  • iOS and Android apps

    Published on the App Store and Google Play, for teams who would rather not work from a browser tab on the packing bench.

  • QR and barcode order creation

    Scan to open the right order, or create one straight from a scan where there is no store integration. Available on every plan, including Free.

  • Buyer pages in your brand

    Every page your buyer sees carries your logo, your colour and your wording. The proof is ours; the impression is yours.

Platform facts

The mechanisms behind the pages above, gathered in one place. Plan limits are always read from your account, never from a marketing page.

See full plan comparison
Seal
SHA-256 of every stored file, plus the original upload's fingerprint for photos and videos
Public verification
A public verify page keyed by the fingerprint — no account required
Capture surfaces
Web browser, iOS app, Android app
Proof types
Video, photo, document, note, step collection
Buyer modes
Record silently, notify, or require approval before shipping
Buyer requirements
None — a link, no app and no account
Notification channels
E-mail on every plan; SMS and WhatsApp with notification credits
Commerce platforms
Shopify and WooCommerce with proof write-back; orders also from Amazon, ShipStation and ShipHero
Dispute providers
Shopify Payments dispute alerts; the evidence PDF works with any payment provider
Retention
90 days
Deletion
Purged 30 days after the retention window; orders with an open dispute, chargeback or return are never deleted
Data region
Turkey or the EU, chosen per account
Roles
Owner, admin, staff, operator — one seat count for all of them
Developer surface
6 API scopes, 12 webhook events, HMAC-SHA256 signing with a secret per endpoint

Questions merchants ask

Questions about the product

Do I need all of this to get value?

No. Most stores start with recording plus the public verify link — that is the Free plan — and turn on buyer approval, evidence rules and dispute alerts as they run into the problems those solve.

How long does setup take?

A few minutes for a Shopify or WooCommerce store, with no developer. Your team records in the PallasMark app on the phones they already carry.

Does my buyer need an app or an account?

Never. Every buyer-facing flow — approval, return evidence, verification — is a link that opens in whatever browser they already have.

Which of these cost extra?

Warehouse workflows are included in every plan. Your tier sets the monthly order volume and team seats; every plan includes one active facility, with more set by agreement. Advanced features are shown in the comparison table.

Can I try it without a card?

Yes. The Free plan is permanent and needs no card, and the 14-day Pro trial does not ask for one either.

Is anything here a roadmap item rather than shipped?

Everything described on these pages runs in production today. Where something genuinely is coming later — extra marketplaces, for instance — the page says so in those words.

Start with one recorded order.

Set up in five minutes and watch the whole flow run on a real order. Free, no card required.

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