Customer story · Harmony Oud
Proof for every gram of pure oud
Harmony Oud sells pure oud oils from wild, aged agarwood, along with deer musk, ambergris, Isparta rose oil and rare floral absolutes, by the gram. Products this rare are easy to misunderstand when they arrive.
Harmony Oud
Pure oud oils & rare natural perfumery
01 — Harmony Oud
Why proof matters for rare perfumery
A few grams of pure oud is a considered purchase, and for many buyers it is the first time they have handled the real thing. Questions about the amount in the vial, the seal, the bottle or whether it was the oil they ordered used to turn into returns and long message threads, for a product that is hard to take back once it has been opened.
Where PallasMark fits
Harmony Oud records every order with PallasMark as it is packed: the vial and its label, the seal, the protective packaging and the closed parcel, in one sealed video linked to the order. The buyer can watch their own order before it ships, so expectations are set before the parcel arrives, and when a question does come in, the answer is a link rather than a long explanation.
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What changed
- 1
Expectations set before it ships
The buyer can see their own vial, its label and its seal before the parcel leaves, so the oil that arrives is the oil they were expecting.
- 2
Returns decided on the recording
When a return is requested, the order's packing video shows the vial, the amount and the seal exactly as they left, so the decision rests on the record, not on memory.
- 3
One link instead of a long thread
A question about an order is answered with a single link the buyer opens in their browser, backed by a recording sealed with a SHA-256 fingerprint.
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Want proof like this for your own orders?
Set up PallasMark in a few minutes and start recording proof on your next order.
pallasmark.com/v/h9f2a