Customer story · Toptan24
Speed, variety and provable packing for hotel supply
Toptan24 is a supply platform serving hotels, spas, healthcare providers and businesses with hotel amenities, textiles, hygiene and disposable products from one place.
Toptan24
Hotel amenity, spa & disposable product supply
01 — Toptan24
Why proof matters in supply
A wholesale order can contain several product groups, quantities and custom-branded items in one parcel. When a missing item, wrong variant or damaged carton is reported, customer support needs to reach the correct order record within minutes.
Where PallasMark fits
PallasMark records barcode and quantity checks at the packing station, adding a verifiable layer to Toptan24's dispatch file. Akif Tarhan and the operations team can share order-linked footage instead of asking the warehouse to reconstruct what happened.
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Results
3,860 orders
Product checks and carton sealing recorded during the pilot
37% fewer
Missing or wrong-item reports, vs. the prior period
6 min
Average time to review an order dispute
Same-day
Customer response enabled by having the packing record ready
In a representative scenario, a hotel reported that one group of amenities was missing. The Toptan24 team opened the pre-sealing record and checked the product count and placement, giving the customer a clear answer the same business day.
In their words
“For our hotel customers, speed matters as much as being able to show that a carton left us complete. An order-linked record gives the team and the customer one clear reference point.”
Akif Tarhan
Owner, Toptan24 — draft quote
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Want proof like this for your own orders?
Set up PallasMark in a few minutes and start recording proof on your next order.
pallasmark.com/v/t9f2a