Customer story · UDEX Logistics
Making every shipment visible and every delivery provable
UDEX Logistics is a technology-led logistics partner helping brands manage storage, order preparation and last-mile operations end to end.
UDEX Logistics
Logistics & e-commerce operations
01 — UDEX Logistics
Why proof matters in logistics
When an order leaves a warehouse, proving that the right items were complete and undamaged requires one shared record across warehouse, carrier and customer experience teams. In a high-volume operation, a few minutes of uncertainty can multiply across hundreds of orders.
Where PallasMark fits
PallasMark adds a barcode-linked record to the packing station, bringing product checks and parcel sealing into one verifiable file. When a dispute comes in, the UDEX team can share the record instead of calling around the warehouse.
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Results
12,480 orders
Packing and dispatch checks recorded during the pilot period
41% fewer
Wrong-item and missing-content disputes, vs. the prior 8 weeks
4 min
Average time to review a delivery dispute
31 hrs/month
Estimated operations time saved on manual investigations
In a representative scenario, a buyer reported a missing item. The UDEX team opened the order-linked PallasMark record and verified the barcode, quantity check and sealing moment the same day. Customer communication moved faster and the risk of an unnecessary reshipment was reduced.
In their words
“As operations grow, the answer to ‘who packed what and when?’ cannot live in memory. PallasMark makes that visibility part of the daily workflow without slowing the team down.”
UDEX Operations Team
Example customer quote — to be verified
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Want proof like this for your own orders?
Set up PallasMark in a few minutes and start recording proof on your next order.
pallasmark.com/v/u9f2a