Packing video proof for perfume and fragrance orders

Film the cellophane seal, the batch code, the fill level and the padded parcel in one take. When a buyer says the bottle is fake, diluted or arrived leaking, you show exactly what you shipped.

Start free, no card requiredSee how it works
A glass bottle with amber liquid and a glass stopper on a light background
  • Seal, batch code and fill on camera
  • Buyer approves before it ships
  • One file for the claim or dispute
“A fragrance claim is about one bottle. Your record should be about that bottle too.”

How do I prove the perfume I shipped was genuine, sealed and full?

Record the bottle before it ships. PallasMark films the sealed box, the batch code, the bottle and its fill level, and the padded parcel in one unbroken take, bound to the order number and sealed with a SHA-256 fingerprint, a digital seal that shows if the file is ever edited. If a buyer says it was fake, diluted, half empty or broken in transit, the whole record is one evidence file for the bank, PayPal, the marketplace or the carrier.

Last reviewed

An engraved batch code on the base of a cut-crystal bottle

What a “fake” or “leaking” perfume claim turns on

Fragrance disputes come in three shapes: it is not real, it is not full, or it broke on the way. Each one is decided on what the bottle looked like before it left.

  • Which bottle, exactly?

    The bottle and its batch code

    The bottle held up to the camera, then turned so the batch code on its base and box can be read on the recording.

    Tamper-proof video

  • Was it full and packed to travel?

    Fill level and padding on camera

    The bottle nested in its foam-lined box, the liquid level visible, then the box padded into the carton in one take.

    The recording app

  • Did the buyer see it before it shipped?

    The buyer's approval

    The buyer watches their bottle being packed and approves it before dispatch, so “it was opened” has an answer from both sides.

    Buyer approval

From the sealed box to the answered claim

Four steps on one order record, so every bottle is identified before it ships and every claim can be answered after.

  1. Film the seal, the batch code and the bottle

    Scan the order, show the box in its cellophane, turn it so the batch code is readable, then pack it with its padding without stopping. If you sell decants or open-box bottles, show the fill level against the light. Photos carry your company name, the order number and the time burned into the image.

    • Batch code close enough to read
    • Team member, device and time on every file
    • Facility check: inside, outside or not checked
    The recording app

  2. The buyer approves the bottle before it ships

    Evidence rules can send the packing video to the buyer above an order value you choose. They watch their bottle being packed on a private link with your logo, and approve or report a problem before it leaves.

    Buyer approval

  3. The buyer films the bottle before returning it

    When a return is requested, the buyer films the bottle, its seal and its fill level in their browser before sending it back. A used bottle coming back as new is visible before you refund.

    Return evidence

  4. A dispute or breakage claim is answered with one file

    If a chargeback, a PayPal claim or a carrier claim follows, the order's evidence file puts the packing frames, fingerprints, the buyer's approval, tracking and the timeline into one PDF or secure link.

    • Shopify Payments disputes arrive automatically
    • Carrier and tracking read from your store
    • You submit it; PallasMark never decides it
    Chargeback evidence file

What the camera has to show for a perfume claim

A perfume claim turns on the bottle and on how it was packed to travel. This is the same order filmed in one take.

The packer opens a small kraft product box and shows it to the phoneThe shipping label is peeled from its backing beside the small boxThe small box is placed into a larger open kraft carton while the phone recordsThe sealed, labelled carton on the bench with the phone showing a green tick0:04

The perfume box is opened toward the phone so the bottle, its cap and its batch code are on the recording.

“This perfume is fake and half empty”, with and without a record

A buyer receives a bottle of eau de parfum, uses it for two weeks, then opens a PayPal claim saying it is a fake and the bottle was not full when it arrived.

Without a record

Refund lost
  • PayPal asks what shows the bottle was genuine, sealed and full.
  • You have a supplier invoice, but nothing shows this bottle.
  • The buyer's photo of a half-used bottle is the only image in the case.
  • You refund, and the bottle cannot be sold again.

With PallasMark

Answered with one file
  • The cellophane seal, the batch code and the full bottle were filmed before it shipped.
  • The buyer watched and approved that video before dispatch.
  • The recording carries a fingerprint and the time it was made.
  • You reply to the claim with one PDF. The bottle has its own record.

What a perfume shipment record contains

Stored with the order automatically, so a “fake” or “leaking” claim meets the bottle's own record.

Bottle and packing video
One unbroken take from the sealed box and batch code to the padded, labelled carton, against the order number.
Stamped photos
Photos carry your company name, the order number and the upload time burned into the image.
SHA-256 fingerprint
Of every stored file, plus the original upload; re-checkable by anyone on a public page.
Buyer approval
Decision time, watch time, device details and the exact media shown; location only with consent.
Carrier and tracking
Read from your store's fulfilment and shown in the timeline next to the recording.
Evidence file
Order, items, shipments, packing frames, fingerprints, the buyer's approval and any return recording, as a PDF or expiring link.

How counterfeit, opened and broken perfume claims are decided

Banks, PayPal, marketplaces and carriers each have their own process for a bottle that arrived wrong. Each asks what the bottle looked like when it left.

  • Visa 13.4: identifiers that can be verified

    For counterfeit disputes, Visa's merchant guide lists serial numbers or product identifiers that can be independently verified among the evidence. A readable batch code on your recording ties the claim to that bottle.

    Visa Dispute Management Guide for Merchants

  • Visa 13.3: inspection before shipment

    For not-as-described and damaged claims, Visa lists inspection records showing the item was in acceptable condition before shipment, and advises photographing items in good condition when sent.

    Visa Dispute Management Guide for Merchants

  • PayPal: “not authentic” is SNAD

    PayPal counts an item advertised as authentic but not authentic as significantly not as described. Buyers have 30 days from delivery to open the dispute.

    PayPal Purchase Protection Program (US)

  • UPS wants to see how it was packed

    UPS asks for notice within 60 days of delivery. If photos are requested, it wants the damaged item and how it was packed inside the box, and it may refuse a claim if the packaging is not kept for inspection.

    UPS, file a claim

  • eBay: up to 50% for a used return

    On free-returns listings, eligible sellers can deduct up to 50% of the refund when an item comes back used or damaged, if they refund within 2 business days of receiving it.

    eBay seller protections

  • Banks read documents, not videos

    Stripe tells merchants that issuing banks will not review audio or video files or links in dispute evidence. The evidence file turns each video into still frames, batch code visible, inside a PDF.

    Stripe, responding to disputes

Selling perfume online, defined

Batch code
A short code printed or engraved on the bottle base and the box, which the maker uses to trace the production run.
Cellophane seal
The clear plastic wrap around a new retail perfume box, the first thing a buyer checks to see if it was opened.
Fill level
How full the bottle is. A full bottle filmed before shipping answers a later “it arrived half empty” claim.
Decant
A smaller amount poured from a full bottle into a separate vial or atomiser, often sold as a sample.
Tester
A bottle made for in-store trial, often without a cap or retail box, and usually marked as not for sale.
Not as described claim
A buyer saying the item differs from the listing, for example fake, opened or diluted, through their bank, PayPal or a marketplace.

Every bottle, oil and flacon worth proving

Designer, niche or handmade, the same recording shows which bottle shipped, how full it was and how it was packed.

  • A perfume bottle beside its kraft box on the packing bench

    Designer perfume

    Bottle, box and batch code on camera before the carton closes.

  • An amber glass dropper bottle of perfume oil

    Perfume oils

    Dropper, seal and fill level shown, so a short fill is never a question.

  • A cut-crystal perfume flacon held to the camera

    Crystal flacons

    Facets, stopper and engraving filmed intact before the first wrap.

  • Gloved hands wrap a perfume bottle in bubble wrap

    Fragile packing

    Bubble wrap and fill on camera, so “badly packed” has an answer.

Record one yourself, right now

Film the base of any bottle on your desk. It goes through the real pipeline and ends on a real verification page, the kind of link a bank or a carrier opens.

  1. Scan the code that appears and the recording screen opens on your phone.
  2. Film anything you have on hand for a few seconds.
  3. You get the sealed record and its public verification link.

Takes about a minute. Nothing to install and no card needed.

Sellers who record every order

All case studies

Selling perfume online with proof, answered

A buyer says the perfume I sold is fake. What evidence helps?

Evidence about that bottle, not only proof of delivery. Visa's merchant guide lists supplier invoices, certificates of authenticity and product identifiers that can be independently verified. A PallasMark recording adds the link to the parcel: the sealed box and batch code on camera, going into the carton on that order, sealed with a SHA-256 fingerprint.

How do I prove a perfume bottle was full when I shipped it?

Film it. Show the bottle against the light so the liquid level is visible, in the same take as the packing, bound to the order number. If the buyer later says it arrived half empty or diluted, the recording and its time are in the order's evidence file.

What should I do when a buyer says the perfume arrived leaking or broken?

Ask the buyer for photos, keep any packaging that comes back, and file with the carrier quickly. UPS, for example, asks for notice within 60 days of delivery and may want photos of how the item was packed inside the box. A PallasMark recording shows the bottle intact and the padding going in before the carrier collected it.

A buyer returned a used bottle as new. Can I refuse the full refund?

That depends on your return policy and the marketplace. On eBay free-returns listings, eligible sellers can deduct up to 50% of the refund for an item returned used, if they refund within two business days. A PallasMark return request asks the buyer to film the bottle and its fill level before sending it back, so you see it before you refund.

How long does a buyer have to file a PayPal claim for fake perfume?

Under PayPal's US Purchase Protection, buyers have 30 days from delivery to open a dispute, and an item advertised as authentic but not authentic counts as significantly not as described. Your record, made before the bottle shipped, is ready whenever the claim arrives.

Why film the batch code on a perfume bottle?

The batch code identifies the production run of that bottle. With it readable on your recording, the bottle you shipped has an identifier anyone can compare with what the buyer holds. PallasMark records what you show the camera; it does not check batch codes with the brand.

Will the bank watch my packing video in a perfume chargeback?

Usually not. Stripe tells merchants that issuing banks do not review video files or links in dispute evidence. The PallasMark evidence file shows still frames from each video, with the seal and batch code visible, inside a PDF a reviewer can read. The video itself plays on the secure link.

Does recording slow down packing perfume orders?

About a minute per order. Scan the order, show the sealed box and batch code, and pack as you normally would in front of the phone. Evidence rules can ask for the buyer's approval only above an order value you choose, so smaller orders are simply recorded.

Ship your next bottle with its proof

Connect your store and record the next fragrance order on a phone, seal, batch code and padding included.

Start free, no card required
Gloved hands tape a labelled carton shut on a packing bench

More claims and industries the same recording covers

One packing video per order answers every one of these. What changes is which part of it you show, and to whom.

What makes it work

Start freeHow it works