The exact unit01
Serial number and seals, filmed before dispatch
Show the serial, IMEI or certificate number next to the item and its intact seals, in one recording tied to the order.
GDPR-compliant data processingKVKK-compliant processing for TürkiyeAES-256 encrypted storageRecords can't be changed afterwardA verification link anyone can openLive with Shopify · WooCommerceNo card requiredGDPR-compliant data processingKVKK-compliant processing for TürkiyeAES-256 encrypted storageRecords can't be changed afterwardA verification link anyone can openLive with Shopify · WooCommerceNo card required
02 — The record
How one recording is made, start to finish
Nothing here is a mock-up: every screen is the app as it ships, and every frame is the same bench, in order.
01The order arrives on its own
Orders come in from Shopify or WooCommerce and land in the list, with the ones still waiting for a recording marked. Nobody retypes an order number at the bench.
- 02
Scan the picking slip, or tap the order
The barcode on the slip opens the right order directly. That is the moment the recording is bound to an order — before anything is filmed, not after.
030:04Show the unit, serial panel up to the camera
The take opens on the item itself: what it is, what condition it is in, that it is the right one. The phone is already in the room; there is no camera to mount.
040:18The shipping label binds the order to the parcel
The label goes on camera before it goes on the box. From this frame on the parcel is not any parcel — it is this order, and that link is what a dispute turns on.
050:41Everything that goes in, goes in on camera
Padding, placement, the inner box closing — all inside the same unbroken take. A cut is a place a reviewer can imagine something happening off camera.
061:07Stop, check, upload
The take ends when the parcel does. One look at what was captured, one tap, and the file is uploading — it finishes on its own even if the signal drops.
07Attached to the order, sent to the buyer
The recording lands on the order itself, beside the customer and the items, with who added it and when. The buyer gets a link that opens with no account.
Record one yourself, right now
Not a sample and not a video of the product — your own clip, through the real pipeline, ending on a real verification page you can send to anyone.
- 1Scan the code that appears and the recording screen opens on your phone.
- 2Film anything you have on hand for a few seconds.
- 3You get the sealed record and its public verify link.
Takes about a minute. Nothing is installed and no card is involved.
02 — The seal
The serial and condition are sealed at packing
The recording becomes a single proof file and locks: no one can change it afterward, not even you. Anyone who opens the link sees exactly the same record.
Once sealed, the link always opens the same record — so the buyer can trust what they see.
Is it valid?
- Anyone can verify it — an open verification link.
- It can't be altered — locked the moment it's taken.
- Who approved and when is on record.
Proof fileSealing the file
Sealed and ready to share
04 — The outcome
'Not genuine' has an answer with a timestamp
This is the moment you open the file and show it: the item, the process and the sealed package, all in one place.
05 — The math
What do these claims cost you?
Every upheld 'not genuine / faulty' claim means the item, a return and your reputation. See it with your own numbers.
Estimate your claim loss
$
5%
50%
40%
Unfair claim loss
$2,000 /mo
Recovered (est.)
$800 /mo
Loss = orders x AOV x claim rate x unfair share
Estimate — enter your own numbers; rates are assumptions.
Prevent your monthly loss with proof
Start free, no card required06 — Setup
Recording authenticity evidence in your store
Setting up the same flow in your own store takes four simple steps.
01
Connect your store
Shopify or WooCommerce, takes just a few minutes.
02
High-value orders → proof required
Set your rule
Require the record on the orders that matter most.
03
Recording…
Create the first record
Film the item and its packing right before it ships.
04
EMZ
Invite your team
Your shipping team captures the record as part of their own flow.
07 — Coverage
Who this is for: branded and serial-numbered goods
Not just watches — the same flow works for every branded or high-value item.
Watches
Sneakers
Electronics
Leather goods
Sellers of branded, luxury and electronics items.High-AOV categories exposed to 'not genuine/faulty' claims.
Authenticity and warranty questions
How do you record the serial?
You show and read it on video; it's stored with the recording.
No time for every order.
Filming only pricey and risky items is enough.
Can a video prove an item is genuine?
No, and any vendor claiming otherwise is overselling. Authenticity is established by the item, its documentation and your supply chain. What a recording proves is narrower and still decisive: which specific unit you shipped, what condition it was in, and that the serial on the box matches the one on the claim.
What if the buyer swaps the item and returns a counterfeit?
This is the claim the recording is built for. When the serial panel is on camera before the box closes, the unit that left you is identified. A returned item with a different serial is then a factual difference rather than one person's word against another's.
Does the serial number have to be readable on camera?
It helps enormously and it is worth the two seconds. A serial that is legible in the frame ties the recording to a specific unit without depending on anything you typed. If it cannot be filmed legibly, film the packaging panel where it is printed and record the number in the order so the two can be compared.
Can I use this for warranty claims with my supplier?
Yes, and it is an underused direction. The same recording that answers a buyer works upstream: it shows the condition the unit was in when it left you, which is what a supplier disputing a warranty return will ask about.
Other serial-numbered goods this covers
More on authenticity and warranty claims
What makes an authenticity record hold
Tamper-proof video
Every recording gets a SHA-256 fingerprint and a public link anyone can use to check it.
Return evidence
Ask the buyer to film the item before it comes back, and compare it with your packing video.
Evidence rules
Buyer review above an order value, return evidence for the reasons you choose, sector templates.
How order-linked packing video proof works
Start stopping claim loss
Set up in 5 minutes and record your first order.
Start free, no card required